Refund Policy

Last updated: October 13, 2026. This policy should be reviewed by the Trust before accepting live online donations.

General Position

Donations are voluntary charitable contributions and are generally non-refundable once successfully processed and receipted.

Eligible Refund Requests

A refund may be considered only in limited cases such as duplicate payment, incorrect amount entered by mistake, failed transaction later captured, or unauthorized payment supported by evidence.

Request Timeline

Refund requests should be sent within 7 days of the transaction date with donor name, contact details, transaction reference, amount, date, and reason for the request.

Review Process

BNK Seva Trust will review the request, payment status, receipt status, and applicable compliance requirements before approving or rejecting a refund.

Processing Time

Approved refunds will be initiated to the original payment method where possible. Bank, card, UPI, or payment-provider timelines may apply.

Contact

Send refund requests to info@bnkseva.org.